FAQ Test Page

Yes! Account Alerts are an account management tool for all checking and savings accounts, free to all Webster Bank customers with a Webster Online account. Don’t have a Webster Online account? You can sign up here.

You can receive email wire advices by selecting the incoming wire notification alert in e-Treasury. If you received email Wire Detail Reports in the past, they will continue to be sent to you.

There are no routing number changes for Domestic Wires and you should continue to use the same routing number you use today. International Incoming wire instructions have changed.

Route all international incoming wires to our SWIFT BIC: STETUS33.

Yes, your deposits are FDIC insured by Webster Bank in accordance with FDIC standards. You can visit www.FDIC.gov for more information.

You can send, request, or receive money with Zelle^®. To get started, log into your Webster online banking or personal mobile banking app and select "Send Money with Zelle^®". Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions, and you're ready to start sending and receiving with Zelle^®.

To send money using Zelle^®, simply select someone from your mobile device's contacts (or add a trusted recipient's email address or U.S. mobile phone number), add the amount you'd like to send and an optional note, review, then hit "Send." In most cases, the money is available to your recipient in minutes¹.

To request money using Zelle^®, choose "Request," select the individual(s) from whom you'd like to request money, enter the amount you'd like to request, include an optional note, review and hit "Request"³.

To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle^®.

Yes. There are no prepayment penalties or fees.

Though borrowers must begin making payments after the deferral period ends, they can apply for forgiveness at any point before the loan matures. If the forgiveness amount remitted by SBA exceeds the remaining principal balance of the PPP loan (because the borrower made scheduled payments on the loan after the initial deferment period), the lender (Webster Bank) must remit the excess amount, including accrued interest, to the borrower.

To make your accounts more secure, Webster is increasing the password requirements to 12 characters in length.

If you previously used Web-Link^®, you can find the user guide here.

If you previously used Webster Online, you can find user guide here.

We will continue to update the site with more reference material.

There are limits on both dollar amount and number of checks you can deposit, and are based on how long you’ve been a Webster customer and your account type: Customers who have accounts that are less than 6 months old

• Premier and WebsterOne

You can deposit up to 25 checks in one business day, up to a total amount of $7,500. Over a 10 business day period, you can deposit up to 50 checks, up to a total amount of $15,000.

• All other consumer accounts

You can deposit up to 25 checks in one business day, up to a total amount of $3,000. Over a 10 business day period, you can deposit up to 50 checks, up to a total amount of $5,000 Customers who have accounts that are 6 months or older

• Premier and WebsterOne

You can deposit up to 25 checks in one business day, up to a total amount of $15,000. Over a 10 business day period, you can deposit up to 50 checks, up to a total amount of $25,000.

• All other consumer accounts

You can deposit up to 25 checks in one business day, up to a total amount of $10,000. Over a 10 business day period, you can deposit up to 50 checks, up to a total amount of $15,000. Your daily deposit limit will display on the screen when you click on the “Deposits” icon on the Mobile app. We reserve the right to modify such limits from time to time or to impose different limits on certain customers. Refer to Webster Mobile Deposit Terms of Service for additional details.

Yes! Account Alerts are an account management tool for all checking and savings accounts, free to all Webster Bank customers with a Webster Online account. Don’t have a Webster Online account? You can sign up here.

If you previously used Web-Link Wire, then you will automatically have access to Full Pay on e-Treasury. If you would like the beneficiary to receive the full principal amount of the wire, be sure to select "Accept all Charges". Note that you MUST use Wells Fargo as the intermediary bank and an additional fee may apply for this service.

Check the transition documentation to see a list of supported tax payments in e-Treasury. You’ll need to make other arrangements to make tax payments that are not supported by e-Treasury.

Online Bill Pay and Online Tax Payments (businesses only) are provided at no cost for WebsterOnline clients.

Though borrowers must begin making payments after the deferral period ends, they can apply for forgiveness at any point before the loan matures. If the forgiveness amount remitted by SBA exceeds the remaining principal balance of the PPP loan (because the borrower made scheduled payments on the loan after the initial deferment period), the lender (Webster Bank) must remit the excess amount, including accrued interest, to the borrower.

Yes. You can view and print individual checks (and deposit slips) by clicking on the icon from your online statement, transaction history or search results. The front and back of your check are displayed.

If the borrower has a balance after the SBA has approved the PPP forgiveness, all payments are due as scheduled. There is no prepayment penalty if borrower pays off the balance before the maturity date. If the loan is not signed up for auto debit, it can be paid by mail or any Webster Bank branch.

Modification of terms for repayment are determined after the SBA completes their review of the forgiveness application. Borrower must request a modification if they wish to extend the maturity date.

Minimum character requirement is 12 (previously 9):

• Requires 1 uppercase and 1 lowercase character
• Requires 1 number
• Requires 1 special character (new requirement)
  • Characters that can be used include `"-',#@:?!()$\/.

We offer free online banking and mobile banking so you can manage your BrioDirect savings account anytime from virtually anywhere.

Yes! You can complete a BrioDirect account application online in minutes.

Changes to your accounts have been communicated to you in the mail. Your checking, savings and money market accounts may have a new product name. In some cases, the fee structure may be a little different. In addition, there were enhancements to our Online and Mobile Banking systems, so the way you interact with them may change slightly.

Zelle^® is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes¹. With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank².