Personal Alert Attention Clients: Our online, mobile and automated telephone banking services will be unavailable the weekend of July 22-23, starting at 8:00pm ET on Friday, July 21, while we make important system updates. All services will resume Monday, July 24.
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Published on April 14, 2020 | Kevin Thompson
YouÕve placed your liquids, gels and aerosols into a single, quart-size, zip-top, clear plastic bag. YouÕve packed your swimsuit and are ready to go on that long awaited vacation. Good news, we have you and your debit card covered, so there’s no need to notify us before you go on a trip! Our enhanced security tools monitor your debit transactions automatically and we’ll contact you if we suspect any fraudulent activity. Follow these easy travel preparation tips to ensure your ATM/debit card has maximum spending potential on vacation:
If you havenÕt already, sign up for online banking so you can check your balance, make payments and transfer funds; as well as to review your account activity to ensure your transactions have posted correctly. If youÕre a Webster Bank customer, you can sign up for online banking and for mobile banking. As convenient as they may be, use caution when accessing your bank accounts from a public computer while traveling; you never know if a virus or malware has been installed on a public machine.
In addition to your ATM/debit card, bring along cash, checks and one or two credit cards in case your ATM/debit card is stolen, damaged, or doesnÕt work.
Memorizing your PIN will help you easily obtain cash from ATMs while traveling. Also, use a local ATM or make a PIN based purchase to verify your PIN is correct before leaving on your trip. CAUTION: For security reasons, never write your PIN on your debit card.
Find the numbers for your bankÕs customer service and fraud departments and carry them with you in case you lose your ATM/debit card.
Here they are for our customers:
Webster Bank: 800-325-2424
Visa Fraud Protection: 866-416-5690
If your ATM/debit card is expired, merchants may not accept it. Also, each of our customerÕs ATM/debit cards has a daily spending limit as a fraud prevention measure. If you go over this limit, your purchases will be declined. Several declined transactions could cause your ATM/debit card to be blocked. Daily limits can be temporarily raised for vacations, special purposes, etc, so call us to temporarily raise your spending limit.
Please respond to any messages received from our fraud detection services by calling 866-416-5690 as soon as possible to minimize any restrictions to your card access. We monitor your ATM/debit card activity in effort to detect and prevent fraudulent transactions from hitting your checking account, and transactions taking place outside your normal geographic area could prompt us to call you or even block your card until we can verify those transactions.
Avoid using any free standing ATMs (an example is an ATM on a street corner near shops). Free standing ATMs do not have cameras and as much security as ATMs that are located on the property of a financial institution.
Carefully examine your bank statements and continue to do so for several months after traveling. If you notice any unusual or unauthorized charges, please inform your bank immediately.
Vacation is one of the pleasures in life, but having your card declined can put a wrench in your plans. Make sure to follow these tips before going on your next trip. Bon voyage!