Personal Online Banking

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e‑Treasury Business Banking

Safeguarding your online banking sessions is our top priority. For information about how you can help protect your online banking sessions, or if you need additional assistance with your e-Treasury log-in, please contact Client Support at [email protected] or 855.274.2800.

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Business Online Banking

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If you need assistance, please contact Client Services at [email protected] or 855.274.2800.

e‑Treasury

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Download the Sterling e-Treasury Token Client

Business Online Banking

Lost or Damaged Token
Forgot password or PIN?

If you need assistance, please contact Client Services at [email protected] or 855.274.2800

February 28, 2023

Due to weather conditions, NY banking centers in Orange, Rockland, Ulster, and Sullivan county will open at 10am today. Online Banking, Mobile Banking, ATM’s, and the Contact Center remain available.

New Digital Banking Services Have Arrived!

We have updated our digital banking platform to give you even more tools to manage your business finances securely. Your business accounts and services have automatically moved to your new online banking platform.

Resource Center

Find helpful resources about the online banking transition including guides and videos about our digital services.

Learn More

Important Topics

Mobile Banking

Download the Webster SNB e-Treasury mobile app from the Apple App Store or Google Play.

Web-Link® Users Transfer of Services to e-Treasury

Have Transferred Automatically	Have NOT Transferred
Bill Pay payee and related information	Transfers*
Future-dated and recurring Bill Pay payments	All future-dated and recurring account transfers, ACH, and Wires
Bill Pay payment history (last 24 months)	Alerts
ACH and Wire Payment Templates will transfer only for items created prior to 6/24 and have been used in the past 18 months	Account Analysis statements
Statement history (last 18 months)	Statements prior to 18 months ago
Previous day transaction and balance history (last 18 months)	Previous day transaction and balance history prior to 18 months ago
Check images	Report Exports and File Exports
User permissions set prior to 6/24
Recipients created prior to 6/24

* You will need to re-establish these items.

Webster Online Users Transfer of Services to e-Treasury Business Banking

Have Transferred Automatically	Have NOT Transferred
Bill Pay payee and related information	Transfers*
Future-dated and recurring Bill Pay payments	Connections to Quicken, Mint, QuickBooks, or similar external services*
Bill Pay payment history (last 24 months)	Alerts
Statement history (last 18 months)	Business tax payments and invoicing
Previous day transaction history (last 18 months)	Tax documents
Check images	Statements prior to 18 months ago
	Transaction history prior to 18 months ago
	Any custom reports created on Webster Online

* You will need to re-establish these items.
Note: If you previously made business tax payments or set up invoicing online, you will need to make
alternative arrangements for these services.

Statements

You will continue to receive eStatements if you have opted out of paper statements.

Frequently Asked Questions

Will my future dated Bill Pay payments in Web-Link move over to e-Treasury?

Yes, single future dated payments in Web-Link that were approved in a scheduled status will move over automatically. If they were not approved, then they will need to be set up and re-originated on e-Treasury.

Will my re-occurring payments move over automatically?

Yes. If they were set up as an approved series, they will move over. If you decided to skip a monthly payment in a series, it will not move over. For example, if on July 1 you decided to skip the July payment due on July 25 and scheduled it to recommence on August 25, the skipped month will not be recognized and the vendor will be paid. Note that this kind of skip doesn’t happen often and may not impact you.

Have user entitlements changed?

The goal was to make the entitlements the same where possible. We recommend you review the entitlements for all your Bill Pay users within your company and make or request changes, as needed.

When will I begin decisioning ACH & Check Positive Pay items in e-Treasury?

Beginning July 25, you will use e-Treasury to decision ACH & Check Positive Pay items. Note: You will receive positive pay alerts and will decision your ACH & Check Positive Pay exceptions one last time in Web-Link on Monday, July 24.

How should I handle any Check Positive Pay issues after moving to e-Treasury?

Please add your Check Positive Pay issues into e-Treasury on July 24. Historical check issue information that had been submitted to the bank will carry forward. Note that you will need to enter or upload check issue information into e-Treasury as we can no longer accept check issue information by email. Documentation regarding the uploading of check issue information is available on our website at websterbank.com/transition.

Are there any changes to the payee name verification process?

Yes, beginning July 24 Webster will only validate the first 80 characters for clients who have opted for additional payee verification.

What will be different about ACH Positive Pay?

You will begin to decision ACH Positive Pay items in e-Treasury on July 25. You can also add authorizations or filters during the decision process.

Cut-off time for decisions is changing from 1:00 p.m. to 3:00 p.m. ET.
Pay default decisions are no longer available and the default decision for all items will be Return.

Note: You will receive Positive Pay alerts and will decision your ACH & Check Positive Pay exceptions one last time in Web-Link on Monday, July 24.

What has changed in Recon?

Statements and paid item output files will be available on e-Treasury and will no longer be emailed.

There will be differences in the report format
Full Recon clients will now receive miscellaneous credit and debit information

Are there any changes to Full Pay?

If you previously used Web-Link Wire, then you will automatically have access to Full Pay on e-Treasury. If you would like the beneficiary to receive the full principal amount of the wire, be sure to select "Accept all Charges". Note that you MUST use Wells Fargo as the intermediary bank and an additional fee may apply for this service.

Are there any changes to tax payments using ACH?

Check the transition documentation to see a list of supported tax payments in e-Treasury. You’ll need to make other arrangements to make tax payments that are not supported by e-Treasury.

Are there any changes to making Federal Tax Payments via Wire?

There is no longer a wire template for Federal Tax Payments. Please follow this guide when sending Federal Tax Payments via wire.

Are there any changes to emailed wire advices?

You can receive email wire advices by selecting the incoming wire notification alert in e-Treasury. If you received email Wire Detail Reports in the past, they will continue to be sent to you.

Are there any changes to Incoming wire routing instructions?

There are no routing number changes for Domestic Wires and you should continue to use the same routing number you use today. International Incoming wire instructions have changed. Route all international incoming wires to our SWIFT BIC: STETUS33.

When can I view my Recon Statements?

They will be available on the 9th business day of the month in e-Treasury.

Where can I view Check Images if I previously received them on CD-ROMs?

If you previously used CD-ROMS, image files will only be available for the first four days of each month. Please see the transition documentation for more information.

Where can I find the Controlled Disbursement Report?

The Controlled Disbursement Report is available under Account Information -> Controlled Disbursement Reports in e-Treasury.

Will payees be migrated from the legacy system for ACH origination?

Yes, payees will be migrated. Since the Payee ID (aka recipient ID) must be unique, any duplicate payee IDs will be numerated. e-Treasury requires separate payees for business vs. individual, so for those that are duplicates in the legacy system the name and ID are numerated for migration, for example Payee Name, Payee Name 1, Payee Name 2, etc.

Will I need to change the ABA that I originate payments with?

No.

Will I need to instruct anyone sending me payments to use a new ABA?

No.

Will my alerts be migrated?

No, you will need to re-establish your alerts.

Will the default decision for check or reverse Positive Pay change?

No, the default decision will remain the same unless you have multiple accounts on the service with differing defaults that were not addressed during our client outreach period. In this case, the default has been set to Return. If you prefer a different default decision, please contact your Relationship Manager.

Where can I find ACH returns from originations in e-Treasury?

ACH returns are listed in e-Treasury reporting. Note that you will receive an email listing any originations you make on 7/21 or earlier that are returned after 7/21. These returns will be manually posted and unavailable in the standard reporting.

I used to email my Check Positive Pay issue file to the bank, has that changed?

Going forward you can import issue files on e-Treasury. For instructions on how to do so, use the Check Positive Pay guide on the Resource Center, Pages 7-9.

Are there user guides or videos available to learn the system?

If you previously used Web-Link^®, you can find the user guide here. If you previously used Webster Online, you can find user guide here. We will continue to update the site with more reference material.

Who do I call if I have questions?

The contact phone number can be found in the emails you have received. Should you have any additional questions, please call the following: Business Clients who previously used Webster Online 800.482.2220 Business Clients who previously used Web-Link^® 888.282.0223 Commercial Banking, Middle Market and GIB clients who previously used Web-Link^® 888.932.2256

Still not sure who to call?

You can contact your Relationship Manager for additional guidance or visit a local banking center.

New Digital Banking Services Have Arrived!

Resource Center

Important Topics

Frequently Asked Questions

Questions?