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Client Testimonial
Striking a chord
To accommodate RetroFret’s growing customer base, Steve needed more space, more inventory, and more staff. “As the community and clientele grew, so did the number of guitars. It’s gotten kind of out of control — in a good way.”
– Steve, RetroFret Vintage Guitars
Steve started his vintage guitar business in the 80s, but when it began striking a chord with a large and even famous clientele, he saw the need to grow. Selling and repairing vintage guitars once owned by the likes of Hank Williams and others, RetroFret proudly serves customers of all backgrounds, including celebrities — once even getting a replica Back to the Future guitar into the hands of Michael J. Fox.
To accommodate RetroFret’s growing customer base, Steve needed more space, more inventory, and more staff.
“The original vision and the core of the business still is repair and restoration. What grew from that was also handling the sales of many of these guitars. As the community and clientele grew, so did the number of guitars. It’s gotten kind of out of control — in a good way,” says Steve, “Not to be arrogant about it, but we like to say, ‘where did your favorite guitarist get their favorite guitar? Very likely it came from RetroFret.’” With such a rapidly growing demand, RetroFret, based in Brooklyn, NY, needed to expand.
The Webster team worked closely with Steve to refinance a new store location and free up capital to build inventory. To this day, Webster helps RetroFret “operate at a higher level,” serving as educators and mentors to help him make financial decisions that drive revenue growth.
Webster has been an integral, trusted advisor supporting the continued growth of RetroFret, providing solutions to achieve its goals including:
Seven years later, RetroFret has dramatically expanded its inventory and quadrupled the team. “They’ve [Webster] helped me build a business I never could have dreamed of,” says Steve. Thanks to a close and trusted partnership with Webster, RetroFret is set up for success and continued growth for the years to come, allowing the business to leave a lasting impact on the music community.
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