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Published on September 2, 2020 | Webster Bank
As part of its commitment to provide customers with practical business solutions, Webster Bank periodically hosts Recess, an invite-only forum designed exclusively for small and commercial business leaders. It invites them to explore, connect, and progress to power their business forward.
Are you overlooking your most important resources?
Months-long pandemic. Business shutdowns. Mandatory quarantines. Social unrest. It seems there has never been a more challenging time to run a business.
In the face of such trying times, it can be easy to overlook important resources within your organization Ð your relationships with employees, customers and networks.
To help prioritize these relationships, business leaders and a cross-industry panel of experts came together for a recent Webster Bank Virtual Recess. Sharing insights and ideas from their own experiences, they discussed how businesses today, regardless of size or sector, can fortify relationships, recognize their changing nature and identify blind spots that can undermine them, particularly when it comes to advancing diversity, equality and inclusion.
Here are a few key takeaways from the event that you can use to strengthen key relationships for your organization and effectively lead the way forward.
Ways to tighten bonds with staff and employees:
“People talk about the pandemic as this global shared experience. But it really isnÕt. It’s billions of simultaneous experiences, each one very different.”
Paul Michaelman, Editor-in-Chief
MIT Sloan Management Review
Ways to strengthen ties with customers and clients:
During the COVID pandemic:
ÒWhile business may have halted and sales may have halted, the workload didnÕt. In fact, it probably increased for most people.Ó
Dana Siomkos, Founder & CEO
You & Them
Ways to avoid blind spots that can compromise diversity and inclusion:
ÒLetÕs embrace complexity Éand live with the fact that these are challenges weÕre not going to have answers for right away because weÕre in a constant state of learning.Ó
Philip McKenzie
Anthropologist and Author
ThereÕs no doubt that the COVID-19 pandemic has impacted relationships that small-to large businesses have with their employees, customers and networks. Lean into some of these practical ways to find solutions to current challenges and move your relationships and business forward.
The opinions and views in this blog post are those of the authors, and are not intended to provide specific advice or recommendations for any individual. Please consult professional advisors with regard to your individual situation.